Help Center

Shipping destinations:

We ship both locally and worldwide. Shipping times:Local orders take 2-3 business days for Standard shipping, 2-4 working days for scented and Next day delivery for £1.99. International orders take 5-7 business days to be delivered via Royal Mail, and we ship within same 1 business days. Scented cards will take a total of 10 working days to be delivered internationally. 

Shipping time might vary depending on location, shipment method and other factors.

Shipping cost: Orders done locally will have free standard shipping unless otherwise. International orders will be charged for shipping Full price is £3.99. 

You can select your preferred payment method at checkout.We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy: If a product gets damaged or was faulty upon a delivery - we offer 100% refund. 

Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. For returns, please email admin@divinepoetry.co.uk with the subject 'Returns' and include your order number, name and the reason for the return.

Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.If you purchased Route with your order, you will need to make you claim through then for a return.

Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 business days.If there are any delays with your order we will notify you immediately via email.

Our support team is always happy to guide you at any step!

Scented Cards

Note: each card takes 24 -48 hours to develop a scent, your card will still aim to be shipped within 1-2 working days. This just means that if there is any order made after 12pm GBT time zone it will be shipped within 1-2 working days, making it a maximum of 2-4 days arrival time after being purchased.

International orders will however, take up to 10 working days. Allowing a maximum of 2 days, to produce a scent on the cards.

Any card bought before 12pm will take a maximum of 4 working days to be received, all non scented cards will be received within 3 working days. 

If this is not clear and you have any other questions, please contact us through live chat, or email. Thank you.

Please note that all images have been trademarked with the Divine Poetry logo for copyright reasons, your order will not come with the logo on the poetry page.